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FAQ • Kai Alcé Eyewear
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FAQs

Shipping

What Shipping Methods Are Available?

We ship all items inside the US via USPS First Class Mail.

Do You Ship Internationally?

Yes! We do ship internationally. International shipping is a flat rate of $14.95 (USD).

How Long Will It Take To Get My Package?

We will ship your items out within 2 business days of receiving your order. We send all items via USPS First Class Mail. International orders do take a bit longer depending on customs.

Payment

What Payment Methods Are Accepted?

We accept payment via all major credit cards or Pay Pal.

Orders & Returns

How Can I Cancel Or Change My Order?

Ordered the incorrect item? Let us know within 24 hours at info@localhost

How Do I Track My Order?

You can track your order on the site here: Order Tracking

How Can I Return a Product?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@localhost
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